walmart made me cry
Is Monday over yet? I mentioned in my earlier post that today felt like a Monday. My visit to Walmart only solidified that statement.
I guess I should clarify that they did make me cry…but I managed to make it to my car before letting the tears loose. Although the man who caused them probably could have used that guilt trip. So, what happened?
This upcoming weekend, we hope to get the two kiddo’s rooms painted and set Makenzie up in her new room to have time to adjust before baby B arrives. We needed to get bedding for her before then, so Peter found a really good deal online from Walmart. I went there today to pick up our order and get a few groceries.
Within the first minute of arriving, I already dreaded dealing with Walmart. The woman at the front who is supposed to greet you as you come in and have buggies set out ready for customers? She just stared at me, a 7.5 months pregnant woman hauling a 2 year old + bag + child’s sippy cup. No hello. No smile. No buggy assistance. And even no help as I dropped the bag and cup while trying to get a wriggling kid into the cart I pulled out myself. Grrrrrr….
That’s not the worst of it though. Oh no. I went to the site-to-store shipping pick up area where a woman who had no clue what she was doing tried to help me. I felt sympathetic for her since she was obviously new…and didn’t speak English well, which likely made it more difficult. She kept telling me she had no order for me, but that was because she kept spelling my name wrong when pulling up the order. Then, when we finally got the order information she couldn’t find it in the back and had to wait for someone to help her. Fifteen minutes later I had the bedding.
But I still needed a receipt to verify my purchase of the quilt. She didn’t know how to print the stupid receipt either! By this point, Makenzie was getting extremely restless and starting to fuss and/or climb out of the cart. After another few minutes the woman finally claims she has my receipt and sends me on my way. I go to check out and pay for my other groceries, and then, the fun begins.
After scanning all my other items, the woman at the register asks me to pull the item from my undercart for her to scan it. I tell her it’s already been paid for and show her the receipt I picked up before. She then says that it isn’t a receipt for that item and calls a manager. Are you kidding me?! The manager comes over and also tells me that is not a receipt for the item and I either need to find the correct one or pay for the item.
I get that he was just doing his job…but in a pretty rude and condescending manner. In a roundabout way he accused me of trying to steal the quilt. I tell him about the woman who helped me before and that perhaps it was a mistake. He sends someone to find her to verify I had paid already. You guessed it. They couldn’t find her.This is unreal!!! Finally after another 5 minutes (and a look I wish I could have smacked off that manager’s face) they find her, clear everything up, and send me on my way. With a “thank you, ma’am”. And a parting gift of a headache, cranky child, pain in my lower back from standing so much with the sciatic issue I’m facing today. How nice of them, don’t you think?
- Have you ever dealt with really bad customer service? How?
- What store/errand do you dread having to deal with?





